- Shipping and Returns
Shipping and Returns
You may return new unused items within 30 days of delivery for a full refund in the USA. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.). Orders shipped internationally can be returned at your cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
FREE shipping in the US on purchases of $150.00 or more.
Shipping rates are weight-based on orders less than $150.00. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Worldwide shipping is also weight-based. We do not offer free shipping worldwide.
We usually ship within 1-3 business days with an expected delivery of 2 to 5 business days in the US, from when the order has been processed. International shipping will take 10+ days after the order has been processed.